What We Do

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Salesforce Implementation & Customization

We design and implement Salesforce solutions tailored to the unique workflows of Hi-Tech firms, ensuring seamless alignment with your sales, support and product teams.

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Revenue Cloud Solutions

Streamline complex pricing, subscriptions and quoting with Salesforce Revenue Cloud —perfect for hardware, software and SaaS-based business models.

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Customer Support with Service Cloud

We deliver exceptional customer experiences through intelligent case management, AI-powered chatbots and self-service portals tailored to Hi-tech support needs.

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Marketing Automation with Marketing Cloud

Engage prospects with targeted, data-driven marketing campaigns across email, social and web—customized for the B2B and B2C buying journeys of the tech world.

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Data Migration & System Integration

We handle secure data migration from legacy systems and integrate Salesforce with ERP, PLM and custom applications critical to your product lifecycle.

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Sales & Product Analytics

We help gain deep insights into customer behavior, product performance and pipeline health with advanced dashboards and predictive analytics.

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Multi-Cloud Strategy & Architecture

We optimize cloud ecosystems with strategic Salesforce architecture and integrations across AWS, Azure and Google Cloud for a connected Hi-Tech enterprise.

Our Expertise

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Disconnected Customer Experiences Leading to Attrition
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Inefficient Lead-to-Cash Cycles
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Poor Partner and Reseller Engagement
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Siloed systems limit visibility and decision-making
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Limited Scalability in Subscription-Based Business Models
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Long Time-to-Market for Product Launches
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Lack of Field Service Optimization
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Inconsistent Customer Success Operations
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Disconnected Customer Experiences Leading to Attrition

Customer churn rates in Hi-Tech can reach up to 30% due to inconsistent engagement and service gaps.

  • Implement 360° customer views using Salesforce Customer 360
  • Enable omni-channel engagement with real-time communication tools
  • Use Service Cloud and automation to reduce response times and boost satisfaction
  • Deliver predictive support using Salesforce Einstein for proactive resolutions
  • Provide centralized dashboards to unify sales, service, and marketing data
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Inefficient Lead-to-Cash Cycles

Manual quote and billing processes slow down revenue, 43% of tech firms cite CPQ delays as a bottleneck.

  • Deploy Salesforce CPQ and Billing to automate quote generation and invoicing
  • Integrate with ERP systems to streamline contract lifecycle management
  • Use approval automation to shorten sales cycles by up to 40%
  • Monitor sales pipeline health through real-time dashboards
  • Reduce revenue leakage through pricing governance and audit-ready workflows
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Poor Partner and Reseller Engagement

40% of channel revenue is lost due to lack of visibility and delayed incentives.

  • Build secure, self-service partner portals on Experience Cloud
  • Automate incentive management and partner onboarding workflows
  • Provide real-time deal registration, enablement assets, and support
  • Gain insights into partner performance using Partner Relationship Management (PRM) tools
  • Improve partner NPS by streamlining collaboration and transparency
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Siloed systems limit visibility and decision-making

63% of Hi-Tech companies struggle with fragmented data, affecting forecasting and product innovation.

  • Centralize customer, product, and partner data with Salesforce Data Cloud
  • Provide real-time dashboards using Einstein Analytics to improve decision-making
  • Use MuleSoft to integrate legacy and cloud systems for a unified data experience
  • Implement data governance strategies to ensure accuracy and accessibility
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Limited Scalability in Subscription-Based Business Models

As companies move to XaaS, legacy systems struggle with usage tracking and renewals—leading to 25–30% missed renewals.

  • Implement Revenue Cloud for subscription management and usage billing
  • Automate renewal workflows and alerts to drive retention
  • Integrate subscription analytics to identify upsell and cross-sell opportunities
  • Support multi-tier pricing and usage-based models for scalable monetization
  • Reduce manual intervention by 60% using workflow automation
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Long Time-to-Market for Product Launches

New product launch cycles take 6–12 months, often delayed by misaligned teams and manual processes costing Hi-Tech firms millions annually in opportunity loss.

  • Use Slack and Salesforce together to align cross-functional teams
  • Automate approval and testing workflows across product development
  • Track go-to-market milestones with task automation and real-time status updates
  • Use customer feedback loops integrated with Service Cloud for iterative improvements
  • Launch products 30–50% faster by unifying planning and execution in one platform
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Lack of Field Service Optimization

For hardware-focused tech companies, poor technician coordination increases downtime and service costs.

  • Deploy Salesforce Field Service for intelligent technician scheduling
  • Enable predictive maintenance with IoT integrations in Salesforce Field Service
  • Enable mobile-first access to knowledge articles and customer history
  • Automate work order assignment using AI-powered routing
  • Reduce service costs with first-time fix rate improvements
  • Track field performance with integrated analytics dashboards
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Inconsistent Customer Success Operations

Only 23% of Hi-Tech companies have a standardized customer success workflow, leading to lost upsell potential.

  • Use Success Cloud frameworks to define customer journey stages
  • Automate onboarding, training, and health checks using digital playbooks
  • Embed CSAT and NPS measurement tools within CRM touchpoints
  • Track product adoption using usage metrics and engagement scores

Why Choose Us???

The PERITUS Approach

Our Blue Print to Client Success

Our Unique Salesforce Consulting Approach Isn’t Just A Method - It’s A Promise!

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Personalized Discovery & Vision Mapping
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Empathetic, Agile & Collaborative Design
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Results-Driven Implementation with Continuous Monitoring
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Integrated Ecosystem Approach
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Transformational Change & Future-Ready Strategy
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Unified Support & Continuous Learning
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Success: Measurable Business Impact

No Silos. Just Full-Spectrum Salesforce Mastery

Salesforce All Services

Credentials That Speak For Themselves

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Reach Out. Let Us Help You!

Don’t Just Take our Word for it...

Trust our Proven Track Record

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

Cloud Pertitus' involvement has gone to such an extent that most of the business owners and sponsors to date believe that team is part of our internal team.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

While most of the SIs quoted a significantly elongated timeline and budget to roll out the program, Cloud Peritus took up the challenge of delivering this program in record time with a significantly lower total cost of delivery thereby maximizing the ROI of the program.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

They started 2 years ago with a small team and have become our go-to and trusted partner for anything related to Salesforce. Cloud Peritus has become a large part of the Salesforce CoE which manages an extremely large and complex portfolio for our business.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

Thank you Cloud Peritus for your partnership and for making our project a success.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

When I say our team, Cloud Peritus is a big part of that. They go above and beyond just being a partner and are every bit a part of our team.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

They have helped us identify ways to solve business problems that are simpler and provide way greater flexibility. I would not hesitate to use Cloud Peritus in a future project.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

Cloud Peritus delivers a CRM that is Intuitive Scalable & most importantly, is built the right way.

Our Salesforce Services

At Cloud Peritus, we take a strategic & tailored approach to Financial Service in the following ways:

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Advisory Services

Deliver strategic guidance throughout your Salesforce journey, ensuring optimal business outcomes and technology alignment.

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Implementation Services

Transform Salesforce visions into reality with precision and technical excellence.

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Integrated Services

Keep Salesforce environments optimized, secure, and aligned with evolving business requirements.

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Assessment Services

Provide comprehensive evaluation of existing Salesforce environments to identify optimization opportunities.

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Enterprise QA Services

Delivering top-tier QA services designed for scale, speed and certainty ensuring your Salesforce implementations work seamlessly, every time.

Industries We Specialize In

Finance

Modernizing Financial Services with Precision & Trust.

Financial Services

With rich experience working with Lending, Wealth and Financial Ops, we’re able to help institutions digitize customer journeys, automate origination, and streamline KYC. Our solutions enable seamless client experiences with built-in compliance, security, and operational excellence, driving scalable growth in a tightly regulated space.

HiTech

Driving Innovation. Powering Scale. Accelerating Growth with AI-Driven Solutions.

Technology & Software (HiTech)

Backed by extensive HiTech expertise, we help fast-growing companies leverage AI and generative tech to streamline Quote-to-Cash, Subscription Management, and Customer Success. Our next-gen Salesforce solutions drive intelligent automation, operational efficiency and data-driven decisions. fueling faster revenue growth and scalable impact.

MedTech

Reimagining Patient Journeys. Optimizing Partner Networks. Delivering Life-Changing Impact.

Healthcare and Life Sciences (HLS)

Our proven experience in MedTech enables us to digitize patient journeys, order-to-cash processes, automate backend operations, manage B2B partner ecosystems and more. Through tailored Salesforce solutions backed by AI capabilities, we able to help drive end-to-end operational efficiency, helping MedTech businesses deliver better patient outcomes at scale.

EdTech

Empowering the Future of Learning with Intelligent Digital Experiences.

Education and Academic Institutions

Built for the future of learning, our proven EdTech solutions connect ERPs with Salesforce, automate enrolment, simplify partner management and more. Our tailored Salesforce solutions allow education providers to deliver personalized experiences and drive long-term learner success.

Our In-house Accelerators

Explore our library of purpose-built Salesforce accelerators, designed to help reduce costs, fast-track delivery, maximize efficiency and your ROI.

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