What We Do

We keep your Salesforce running at peak performance so your teams can focus on growth. Here’s how our support services make it happen...

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Enhancement Requests

Continuous platform improvement through thoughtful implementation of new features keeps Salesforce aligned with evolving business goals.

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Release Management

Coordinated release processes ensure smooth deployments with minimal disruption to business operations.

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Defect Analysis, Triage and Fixes

Systematic processes identify, prioritize, and resolve defects to maintain platform stability and performance.

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Salesforce Administration

Comprehensive administration services manage users, configurations, and system settings for optimal platform performance.

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16x5 / 16x7 Support Models

Our wide coverage windows ensure critical issues are resolved quickly and efficiently, right when you need it most without the round-the-clock price tag.

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Strict SLA Adherence

Commitment to Service Level Agreements ensures reliable, timely support that meets business expectations.

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Automated Task Allocation

Smart automation tools streamline support request management for efficient resolution and resource utilization.

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Dedicated Command Center

Centralized monitoring and support operations proactively address potential issues before they impact business processes.

Enhancement Requests
Release Management
Defect Analysis
Salesforce Administration
Support Models
Strict SLA Adherence
Automated Allocation
Dedicated Command

How We Work

We evaluate your existing Salesforce implementation through a strategic, business-aligned lens. Know exactly where you stand and what it takes to get to the next level through our expert insights on

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Reach Out. Let Us Help You!

Our Package Tiers

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Silver

INCLUDES:
  • Weekly status reports
  • 16x5 Full coverage (No weekend coverage)
  • Salesforce Integrated Support Manager (Offshore)
  • Visibility to ticket/backlog tracking
  • Quarterly health check audit
  • Bi-monthly Cloud Peritus + Client leadership check-ins
  • Not included: Deployment, Cl-CD and Data Migration activities
  • 800 Hours/month
  • Estimated 40 closed tickets/mo*
  • Estimated 80 story points of enhancements/mo
Gold Plan Imag

Gold

Popular
INCLUDES:
  • Weekly status reports
  • 16x5 Full coverage + Weekend on-call Salesforce Integrated Support Manager (50% Onshore, 50% Offshore)
  • Testing (In sprint, UAT support & Smoke testing)
  • Visibility to ticket/backlog + detailed analytics
  • 8 hrs of Technical Architect availability every other month Health check audit
  • Every other month Cloud Peritus + Client leadership check-ins
  • Support deployment, CI-CD and Data Migration activities
  • Training & Enablement sessions (Train the Trainer)
  • 1400 Hours/month
  • Estimated 60 closed tickets/mo
  • Estimated 120 story points of enhancements/mo
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Platinum

INCLUDES:
  • Weekly status reports
  • 16x7 Full coverage
  • Salesforce Integrated Support Manager (Onshore)
  • Testing (In sprint, UAT support, Smoke testing, Regression testing, & Automation testing)
  • Visibility to ticket/backlog + detailed analytics
  • Full time Technical Architect availability
  • Monthly Health check audit
  • Monthly Cloud Peritus + Client leadership check-ins
  • Deployment, CI-CD, and Data Migration activities
  • Training & Enablement sessions (Train the Trainer)
  • 2200 Hours/month
  • Estimated 90 closed tickets/mo*
  • Estimated 180 story points of enhancements/mo
Don’t Just Take our Word for it...

Trust our Proven Track Record

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

Cloud Pertitus' involvement has gone to such an extent that most of the business owners and sponsors to date believe that team is part of our internal team.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

While most of the SIs quoted a significantly elongated timeline and budget to roll out the program, Cloud Peritus took up the challenge of delivering this program in record time with a significantly lower total cost of delivery thereby maximizing the ROI of the program.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

They started 2 years ago with a small team and have become our go-to and trusted partner for anything related to Salesforce. Cloud Peritus has become a large part of the Salesforce CoE which manages an extremely large and complex portfolio for our business.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

Thank you Cloud Peritus for your partnership and for making our project a success.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

When I say our team, Cloud Peritus is a big part of that. They go above and beyond just being a partner and are every bit a part of our team.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

They have helped us identify ways to solve business problems that are simpler and provide way greater flexibility. I would not hesitate to use Cloud Peritus in a future project.

Product Area
Service Cloud, Service Einstein
Industry
High Tech
Project Length (months)
16
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March 26, 2025
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Salesforce Verified

Cloud Peritus delivers a CRM that is Intuitive Scalable & most importantly, is built the right way.

Why Choose Us???

The PERITUS Approach

Our Blue Print to Client Success

Our Unique Salesforce Consulting Approach Isn’t Just A Method - It’s A Promise!

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Personalized Discovery & Vision Mapping
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Empathetic, Agile & Collaborative Design
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Results-Driven Implementation with Continuous Monitoring
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Integrated Ecosystem Approach
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Transformational Change & Future-Ready Strategy
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Unified Support & Continuous Learning
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Success: Measurable Business Impact

No Silos. Just Full-Spectrum Salesforce Mastery

Salesforce All Services

Credentials That Speak For Themselves

Industries We Specialize In

Finance

Modernizing Financial Services with Precision & Trust.

Financial Services

With rich experience working with Lending, Wealth and Financial Ops, we’re able to help institutions digitize customer journeys, automate origination, and streamline KYC. Our solutions enable seamless client experiences with built-in compliance, security, and operational excellence, driving scalable growth in a tightly regulated space.

HiTech

Driving Innovation. Powering Scale. Accelerating Growth with AI-Driven Solutions.

Technology & Software (HiTech)

Backed by extensive HiTech expertise, we help fast-growing companies leverage AI and generative tech to streamline Quote-to-Cash, Subscription Management, and Customer Success. Our next-gen Salesforce solutions drive intelligent automation, operational efficiency and data-driven decisions. fueling faster revenue growth and scalable impact.

MedTech

Reimagining Patient Journeys. Optimizing Partner Networks. Delivering Life-Changing Impact.

Healthcare and Life Sciences (HLS)

Our proven experience in MedTech enables us to digitize patient journeys, order-to-cash processes, automate backend operations, manage B2B partner ecosystems and more. Through tailored Salesforce solutions backed by AI capabilities, we able to help drive end-to-end operational efficiency, helping MedTech businesses deliver better patient outcomes at scale.

EdTech

Empowering the Future of Learning with Intelligent Digital Experiences.

Education and Academic Institutions

Built for the future of learning, our proven EdTech solutions connect ERPs with Salesforce, automate enrolment, simplify partner management and more. Our tailored Salesforce solutions allow education providers to deliver personalized experiences and drive long-term learner success.

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